Shipping policy

SHIPPING POLICY

Last updated: October 2026

Thank you for shopping with MIKAJAMIE! Below are the terms and conditions that constitute our Shipping Policy.

1. PROCESSING TIMES

All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, along with a tracking number.

Please note: During high-volume periods, product launches, or promotional sales, processing times may be slightly extended.

2. DOMESTIC SHIPPING RATES & ESTIMATES

We ship exclusively within Australia (all states and territories). Shipping charges for your order will be calculated and displayed at checkout. We do not offer international shipping at this time.

3. ORDER TRACKING

When your order has shipped, you will receive an email notification containing a tracking number. Please allow up to 24 hours for tracking information to become active.

If you have not received your order within the estimated delivery window after receiving your shipping confirmation email, please contact us with your name and order number.

4. INCORRECT ADDRESS & REDELIVERY

Please double-check your delivery address at checkout. MIKAJAMIE is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Because MIKAJAMIE does not offer change-of-mind refunds or cancellations, if a package is returned to us due to an incorrect address, you will be required to pay additional shipping fees to have the package resent.

5. PACKAGE PROTECTION, DAMAGED & LOST PARCELS

We offer optional package protection through Route at checkout to safeguard your order against loss, theft, or transit damage.

 If Route Package Protection is Added:

Your order is fully protected. In the event of loss or damage during transit, please submit a claim directly at claims.route.com. Because original artworks and one-of-a-kind pieces cannot be replaced, Route will process a direct refund to your original payment method upon claim approval.

 If Route Package Protection is Declined:

Once a parcel is handed over to the shipping carrier, risk of loss, damage, or theft passes to the customer. MIKAJAMIE is not liable for items lost, stolen, or damaged during transit if protection was declined.

 Statutory Rights:

Nothing in this section limits your non-excludable rights or remedies under Australian Consumer Law regarding faulty goods. If an item arrives damaged and you did not purchase Route Protection, please take clear photos of the damage and packaging immediately and contact us within 48 hours at mikajamiee@gmail.com.

6. CONTACT US

If you have any questions or concerns regarding the delivery of your order, please contact us at:

MIKAJAMIE

ABN: 81 468 129 391

Email: mikajamiee@gmail.com

Location: Western Australia, Australia