Refund policy

REFUND AND RETURN POLICY

Last updated: October 2026

Thank you for shopping at MIKAJAMIE. Please read this policy carefully prior to making a purchase.

1. STRICT NO CHANGE-OF-MIND RETURNS & ALL SALES FINAL

Please choose carefully. MIKAJAMIE operates under a strict No Returns policy. We do not offer refunds, exchanges, or store credits for change of mind, ordering the wrong item, or finding a product cheaper elsewhere. All sales are final once an order has been placed.

2. ORIGINAL ARTWORK & TRANSIT DAMAGE

Because all original paintings sold by MIKAJAMIE are unique, one-of-a-kind physical items, exact physical replacements cannot be produced or issued if a piece is lost, stolen, or damaged during shipping.

 Orders Protected by Route Package Protection:

If you purchased optional Route Package Protection at checkout and your package is lost, stolen, or damaged during transit, your order is fully covered. Please submit your claim directly at claims.route.com. Because original pieces cannot be replaced, Route will issue a direct monetary refund to your original payment method upon claim approval.

 Orders Without Route Package Protection:

If Route Package Protection was declined at checkout, risk of loss, damage, or theft passes directly to you upon carrier handoff. MIKAJAMIE is not liable for items damaged, lost, or stolen during transit once handed over to the courier.

3. AUSTRALIAN CONSUMER LAW GUARANTEES

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

Nothing in this policy limits or excludes any non-excludable statutory rights or remedies you may have under the ACL. You are entitled to a major remedy (such as a refund or credit) if an item:

 Has a major manufacturing fault or defect unrelated to transit damage that was present upon creation/arrival.

 Is unsafe or fundamentally unfit for purpose.

 Is significantly different from the product description or images provided on our store.

4. REPORTING ISSUES

Please inspect your order immediately upon delivery. If you believe your item has a statutory fault under Australian Consumer Law, you must notify us within 48 hours of receiving the package.

To lodge a report:

1. Email us at mikajamiee@gmail.com with your order number.

2. Provide a detailed description of the issue.

3. Attach clear photographs or video evidence showing the issue alongside the outer shipping packaging.

If verified and approved under Australian Consumer Law, we will provide instructions and arrange the appropriate remedy at no additional shipping cost to you.

5. CONTACT US

For any inquiries regarding this policy or order support, please contact us at:

MIKAJAMIE

ABN: 81 468 129 391

Email: mikajamiee@gmail.com

Location: Western Australia, Australia