Privacy policy
PRIVACY POLICY
Last updated: October 2026
MIKAJAMIE ("we", "us", or "our") respects your privacy and is committed to protecting the personal information of our website visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable privacy standards.
Please read this policy carefully. By accessing or using our website and Services, you consent to the practices described in this policy.
1. WHAT PERSONAL INFORMATION WE COLLECT
We collect personal information necessary to provide you with our products and services. Depending on how you interact with our store, this includes:
Contact & Order Details: Your name, billing address, shipping address, email address, and phone number.
Payment Information: Payment confirmation details. (Note: Payment transactions are processed securely via third-party processors like Shopify Payments, PayPal, or card gateways. We do not store full payment card numbers on our servers).
Package Protection & Claims Data: Shipping, contact, and order details required to activate and manage optional Route Package Protection, as well as any documentation submitted to process a claim (such as loss or damage descriptions).
Account Credentials: Username, password, and security preferences if you register an account with us.
Support Communications: Information you provide when contacting customer support or submitting feedback.
Device & Usage Data: Information automatically collected via cookies and tracking pixels, including your IP address, browser type, device type, network connection, and pages visited on our store.
2. HOW WE COLLECT YOUR INFORMATION
We collect personal information through three main channels:
1. Directly from you: When you place an order, add package protection, create an account, subscribe to our newsletter, or contact us.
2. Automatically: Through cookies, log files, and tracking technologies as you navigate our store.
3. From third parties: From service providers who support our business operations, such as our hosting platform (Shopify), shipping protection partners (Route), payment gateways, and delivery/courier services.
3. HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to run our business and deliver a seamless shopping experience, specifically to:
Process payments, manage orders, arrange shipping, handle package protection coverage through Route, and process returns or claim payouts.
Communicate with you regarding your orders, account status, package tracking, or customer support inquiries.
Send marketing and promotional updates (where you have opted in, with the option to unsubscribe at any time).
Detect and prevent fraudulent transactions, unauthorized access, and security breaches.
Analyze store performance and improve website functionality and user experience.
4. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies powered by Shopify and third-party app integrations to enhance site functionality, remember your preferences, and run analytics.
You can manage or disable cookies through your browser settings. However, disabling cookies may impair certain features of our online store (such as keeping items in your shopping cart or rendering third-party widgets).
5. DISCLOSURE OF PERSONAL INFORMATION
We do not sell your personal information. We only share your data with trusted third parties necessary to operate our business, including:
Core Service Providers & Integrated Apps: Platform hosts (Shopify), package protection and tracking providers (Route App Inc. for insurance and claim handling), payment processors, analytics providers, and fulfillment/shipping carriers.
Legal Compliance: Public authorities or law enforcement if required by Australian law, regulation, subpoena, or court order.
Business Transfers: Successors or assignees in the event of a business merger, acquisition, or restructuring.
6. OVERSEAS DATA TRANSFERS
Because our store is hosted on Shopify and utilizes international service providers (such as Route App Inc.), your personal information may be stored, processed, or transferred overseas (including to servers located in Canada, the United States, and Asia-Pacific regions). We take reasonable steps to ensure that any overseas recipients handle your personal information in accordance with standards comparable to the Australian Privacy Principles.
7. DATA SECURITY AND RETENTION
We implement appropriate technical and administrative security measures to protect your personal information against unauthorized access, loss, or misuse.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with tax and legal obligations, or resolve disputes.
8. YOUR RIGHTS AND ACCESS TO INFORMATION
Under the Australian Privacy Act, you have the right to:
Access the personal information we hold about you.
Correct or update any inaccurate, incomplete, or out-of-date personal information.
Opt-out of direct marketing communications at any time by clicking "unsubscribe" in our emails.
To make an access or correction request, please contact us using the details below. We may need to verify your identity before processing your request.
9. CHILDREN'S PRIVACY
Our website and services are not directed at children under the age of 16, and we do not knowingly collect personal information from minors.
10. COMPLAINTS
If you believe we have breached the Australian Privacy Principles or handled your personal information incorrectly, please contact us directly at mikajamiee@gmail.com. We will investigate your concern and respond within a reasonable timeframe (typically 30 days).
If you are not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
11. CONTACT US
For questions about this Privacy Policy or your personal information, please contact us at:
MIKAJAMIE
Email: mikajamiee@gmail.com
Location: Western Australia, Australia